CONTACT US

At TINYJOY TOYS, we value every interaction with our global customers—whether you are a parent seeking advice on choosing the right educational toys for your child, an educator looking for bulk purchasing solutions, a partner interested in cooperation, or have any questions, suggestions, or concerns about our products, services, or orders. We are committed to providing you with prompt, professional, and comprehensive support to ensure a seamless and satisfying experience with our brand.
As a professional cross-border e-commerce brand specializing in children’s educational toys (aged 0–12), we understand the diverse needs of our customers around the world. To ensure efficient and effective communication, we have streamlined our contact process, and all inquiries, feedback, and requests can be directed to our official business email. We do not provide telephone support at this time, but our dedicated customer service team will respond to your email promptly and address your needs with the utmost care and professionalism.

How to Reach Us

The primary and most efficient way to contact TINYJOY TOYS is via our official business email. Our customer service team is available during standard business hours (Monday to Friday, 9:00 AM – 6:00 PM GMT+8) and will respond to all valid inquiries within 24–48 business hours. For urgent matters, please clearly mark “URGENT” in the subject line of your email, and we will prioritize your request.
  • Official Business Email: TinyJoyToys@hotmail.com
  • Note: We do not offer telephone support or instant messaging services at this time. All questions, feedback, and requests must be sent to the above email address to ensure that your inquiry is properly tracked, documented, and addressed by our team.

What We Can Assist You With

Our customer service team is well-trained and knowledgeable about our entire product line, cross-border shipping processes, order management, returns and exchanges, and more. We are here to assist you with the following matters and more:
  • Product Inquiries: Detailed information about our educational toys, including developmental benefits, age suitability, material safety, product dimensions, play instructions, and compatibility with other TINYJOY TOYS products. We can also provide personalized recommendations based on your child’s age, interests, and developmental needs.
  • Order & Shipping Questions: Status of your order, tracking information, shipping methods, delivery timeframes, customs clearance procedures, import duties (if applicable), and any issues related to order processing or delivery.
  • Returns & Exchanges: Guidance on our return and exchange policy, including eligibility criteria, return procedures, refund timelines, and replacement processes. We understand that sometimes products may not meet your expectations, and we strive to make the return/exchange process as smooth as possible.
  • Bulk & Wholesale Inquiries: Information about our wholesale pricing, minimum order quantities (MOQ), customization options (for bulk orders), and cooperation terms for educators, childcare centers, toy retailers, and other business partners.
  • Product Safety & Quality Concerns: Any questions or concerns about the safety, quality, or durability of our products. We take all safety-related inquiries very seriously and will investigate and respond to you promptly.
  • Suggestions & Feedback: Your feedback is invaluable to us. Whether you have suggestions for product improvement, website optimization, or service enhancement, we welcome you to share them with us—we continuously use customer feedback to improve our brand and offerings.
  • Cooperation & Partnership Inquiries: Opportunities for brand cooperation, affiliate marketing, influencer partnerships, and other business collaborations. We are always open to working with like-minded partners who share our commitment to providing high-quality educational toys for children.

Tips for Efficient Communication

To help us address your inquiry quickly and accurately, please include the following information in your email whenever possible:
  • Your full name and contact information (email address is sufficient; no need for phone number).
  • If your inquiry is related to an order: Your order number (if available), order date, and the products included in the order.
  • A clear and detailed description of your question, concern, or request. For product-related inquiries, please include the product name or SKU (if known).
  • Any relevant attachments (e.g., photos of product issues, order confirmations) to help us better understand your situation.

Our Physical Address (For Correspondence Only)

Please note that our physical address is for formal correspondence only and is not open to the public for in-person visits or product pickups. All customer inquiries must still be directed to our official business email. If you need to send formal documents or correspondence to TINYJOY TOYS, you may use the following address:
Room 906, Block A, Dongbao Building No. 765 Dongfeng East Road, Yuexiu District Guangzhou City, Guangdong Province
ZIP Code: 510062

Our Commitment to You

At TINYJOY TOYS, customer satisfaction is our top priority. We are dedicated to providing you with professional, friendly, and efficient support, and we strive to resolve all inquiries and concerns to your satisfaction. We understand that choosing the right educational toys for your child is an important decision, and we are here to support you every step of the way.
Whether you have a simple question about a product or a more complex request related to orders, wholesale, or cooperation, we are ready to assist you. Thank you for choosing TINYJOY TOYS—we appreciate your trust and support, and we look forward to hearing from you!